Overview:
Starting at approximately 12:30 PM the Moodle server began experiencing significant performance issues. As a result most users were not able to connect to Moodle or use it in any reasonable fashion. Moodle service was restored at about 3:30pm. We are continuing to investigate the cause to ensure that Moodle remains available for our users. We appreciate your patience and apologize for the interruption.
As part of the restoration of services we doubled the Moodle server memory, but we have yet to identify the exact cause of the disruption. We are monitoring Moodle services very closely as the semester nears its end.
Impact:
Access to Moodle was impeded and most users were unable to connect or experienced extremely slow response times.
Time Frame:
ITS staff was automatically notified at 12:30PM by server monitoring software that Moodle performance was being negatively impacted. Full services were restored at about 3:30pm.
Affected Users:
All Moodle users were impacted.
For More Information:
Email dwheeler@colgate.edu or mhine@colgate.edu for more information about this outage.