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Moodle Outage – Disruption – 5-Dec-16 – Block configuration – RESOLVED

By Dan Wheeler on December 12, 2016

Moodle Outage – Disruption – Mon 5-Dec-16 –

Block configuration – RESOLVED

Issues Reported:

Starting at about 1:00pm Mon 5-Dec, multiple Moodle users reported a failure after logging into Moodle, receiving a database error message rather than a Moodle view. We were unable to determine the exact severity of the issue immediately, but did not classify the situation as critical since we received only a handful of problem reports at the Service Desk and identified dozens of successful logins during this period.

Our hosting service, eThink, turned on system debugging messages while investigating the issue. These messages were annoying but did not actually prevent users from accessing Moodle functions, however many users might not have understood that the system was still usable since in some views the messages filled a screen, displacing regular page content..

eThink reported the login problems as resolved about 1:50 p.m. and identified the cause as an error resulting from their system reconfiguration of course blocks.  

Additional block problems were identified later in the afternoon by ITS staff, with Administration and Navigation blocks missing for all users.  eThink resolved the missing blocks configuration issue at about 4:30pm. A further block issue with the course listing in the user Dashboard was finally resolved at about 5pm. No user reports were received, but we believe the issue started at about 4:00pm.

Impact:

1-2pm – Not all users were affected by the login issue (we received about 7 total reports of problems), but all were at least inconvenienced by the debugging messages.

4-4:30pm – All users were missing Navigation and Administration blocks. Course listings were misplaced in the user Dashboard.

5pm – All blocks were restored to normal locations

Status:

Resolved

Please report any further Moodle issues to the ITS Service Desk.


Network Maintenance, Nov. 21st and Nov. 22nd @ 4 a.m.

By mark hine on November 18, 2016

ITS will be performing network maintenance Monday, November 21st and Tuesday, November 22nd at 4:00 a.m. each day. The work being performed is not expected to cause connectivity issues, however,  a brief slowdown in network throughput may be experienced. We appreciate your patience as we work to improve and maintain Colgate’s network infrastructure.

If you encounter any difficulties with network or phone connectivity please contact the ITS Service Desk at extension 7111, email us at itshelp@colgate.edu or stop by the ITS Service Desk. The ITS Service Desk is located on the third floor of the Case – Geyer Library (adjacent to J.B. Colgate). Professional staff are available for in person support Monday through Friday from 8 a.m. to 6 p.m.


Network Maintenance, Thursday, Nov. 17th @ 4 a.m.

By mark hine on November 16, 2016

ITS will be performing network maintenance Thursday, November 17th at 4:00 a.m. The work being performed is not expected to cause connectivity issues, however,  a brief slowdown in network throughput may be experienced. We appreciate your patience as we work to improve and maintain Colgate’s network infrastructure.

If you encounter any difficulties with network or phone connectivity please contact the ITS Service Desk at extension 7111, email us at itshelp@colgate.edu or stop by the ITS Service Desk. The ITS Service Desk is located on the third floor of the Case – Geyer Library (adjacent to J.B. Colgate). Professional staff are available for in person support Monday through Friday from 8 a.m. to 6 p.m.


Network Maintenance, Tuesday, Nov. 15th, 2016 @ 6 a.m.

By mark hine on November 14, 2016

ITS will be performing network maintenance Tuesday, November 15th at 6:00 a.m. The work being performed is not expected to cause connectivity issues, however,  a brief slowdown in network throughput may be experienced. We appreciate your patience as we work to improve and maintain Colgate’s network infrastructure.

If you encounter any difficulties with network or phone connectivity please contact the ITS Service Desk at extension 7111, email us at itshelp@colgate.edu or stop by the ITS Service Desk. The ITS Service Desk is located on the third floor of the Case – Geyer Library (adjacent to J.B. Colgate). Professional staff are available for in person support Monday through Friday from 8 a.m. to 6 p.m.


Network Maintenance, Nov. 3rd, 2016 @ 4 a.m.

By mark hine on November 2, 2016

ITS will be performing network maintenance Thursday, November 3rd between the hours of 4 a.m. and 6 a.m.  This work is part of a continuing effort to increase the speed and reliability of the campus network. Work will begin at 4 a.m. and involve restarting critical network equipment. We expect this maintenance will take 10 to 20 minutes during which you may experience intermittent network access. No prolonged service outages are expected.

If you encounter any difficulties with network or phone connectivity please contact the ITS Service Desk at extension 7111, email us at itshelp@colgate.edu or stop by the ITS Service Desk. The ITS Service Desk is located on the third floor of the Case – Geyer Library (adjacent to J.B. Colgate). Professional staff are available for in person support Monday through Friday from 8 a.m. to 6 p.m.


Network Maintenance – Nov. 1st, 2016 @ 5 a.m.

By mark hine on October 31, 2016

ITS will be performing network maintenance Tuesday, November 1st between the hours of 5 a.m. and 5:30 a.m. Work on Internet and telephone service is occurring in the following buildings:

J.B. Colgate
Case-Geyer Library
Student Health Center

While we do not anticipate any disruption, this work involves rebooting important network devices as part of a continuing infrastructure upgrade effort.  If you encounter any difficulties with network or phone connectivity please contact the ITS Service Desk at extension 7111, email us at itshelp@colgate.edu or stop by the ITS Service Desk. The ITS Service Desk is located on the third floor of the Case – Geyer Library (adjacent to J.B. Colgate). Professional staff are available for in person support Monday through Friday from 8 a.m. to 6 p.m.


Network Maintenance, Monday, October 25th @ 5 a.m.

By jgattuso on October 24, 2016

ITS will be performing network maintenance this coming Tuesday morning October 25th at 5:00 a.m. The work being performed is not expected to cause any disruption in network traffic, but if something unexpected were to occur a brief,  less than 90 second, slowdown in network throughput may be experienced.

We apologize for the late notice and any inconvenience. If you notice any issues or if you have any questions about this work, as always, please contact the ITS Service Desk on x7111 or email us at itshelp@colgate.edu.

Best regards,

John Gattuso
Technical Director of Infrastructure


Widespread Internet Outage Takes Down Popular Sites

By mark hine on October 21, 2016

Numerous popular websites have been affected by a distributed denial of service attack – an action which floods a website with massive amounts of traffic making connections difficult or impossible. LiveStream, Colgate’s live web streaming service provider, has been impacted and other services may be affected as well. Most DDoS attacks resolve quickly but due to the widespread nature of this attack, we thought you should know. A DDoS doesn’t mean a site is down, just inaccessible, so hang in there! The Internet will be right back.


Network Maintenance, Monday, October 3rd @ 5 a.m.

By mark hine on October 1, 2016

ITS will be working to solve a network problem early Monday morning. The work, planned for 5:00 AM on Monday, October 3, will cause a brief disruption – approximately 5 minutes – to Internet access and telephone service in the following buildings:

Ho Science Center

Reid Athletic Center

Case-Geyer Library

Conant House

Chapel House

100 Hamilton St.

Base Camp

Technicians will be working in each building to complete the work, which requires a physical equipment change.

We apologize for the late notice and any inconvenience. The issue was discovered this weekend and it’s best that it be addressed before work resumes Monday morning. If you notice any issues with telephone or Internet service, or if you have any questions about this work, as always, please contact the ITS Service Desk on x7111 or email us at itshelp@colgate.edu.

Best regards,

Mark Hine
ITS Project and Communications Manager


ITSInfo: Important Updates from Information Technology Services

By mark hine on September 15, 2016

Friends,

We’re writing to let you know about a few changes to some of the services you use most frequently, and with a reminder on how to stay up to date on changes and improvements to services as they happen.

Colgate E-Mail Addresses

You may have already noticed that when you start a new e-mail, the list of e-mail addresses is a bit shorter. There’d been an issue where three e-mails were displayed for each person at Colgate. We’ve worked with Google and corrected the issue. Please know that the e-mail address displayed is, in fact, the correct one. The others were displayed unnecessarily.

gmailviews

 

Long Distance Telephone Codes

After consultation with our colleagues across the University, we’ve removed the requirement to enter long distance codes when making an interstate or international call. The inconvenience of this feature outweighed any benefits. You’ll no longer need to use your long distance code, nor request one for new employees.

The ITS Blog

It’s great to be “in the know” about what’s happening in ITS, but e-mails for every issue can be a bit much. We’ll always let you know by e-mail if there’s a service disruption or other problem that requires quick attention. And we’ll continue to send periodic digest-style updates like this one with highlights of service improvements and changes, but not every time. For more detail on what’s happening in ITS, we invite you to check out our blog online. http://blogs.colgate.edu/its.

 

Many thanks,
Steve Fabiani

VP/CIO
Colgate ITS

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