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Network Maintenance, Monday, October 25th @ 5 a.m.

By jgattuso on October 24, 2016

ITS will be performing network maintenance this coming Tuesday morning October 25th at 5:00 a.m. The work being performed is not expected to cause any disruption in network traffic, but if something unexpected were to occur a brief,  less than 90 second, slowdown in network throughput may be experienced.

We apologize for the late notice and any inconvenience. If you notice any issues or if you have any questions about this work, as always, please contact the ITS Service Desk on x7111 or email us at itshelp@colgate.edu.

Best regards,

John Gattuso
Technical Director of Infrastructure

Widespread Internet Outage Takes Down Popular Sites

By mark hine on October 21, 2016

Numerous popular websites have been affected by a distributed denial of service attack – an action which floods a website with massive amounts of traffic making connections difficult or impossible. LiveStream, Colgate’s live web streaming service provider, has been impacted and other services may be affected as well. Most DDoS attacks resolve quickly but due to the widespread nature of this attack, we thought you should know. A DDoS doesn’t mean a site is down, just inaccessible, so hang in there! The Internet will be right back.

Network Maintenance, Monday, October 3rd @ 5 a.m.

By mark hine on October 1, 2016

ITS will be working to solve a network problem early Monday morning. The work, planned for 5:00 AM on Monday, October 3, will cause a brief disruption – approximately 5 minutes – to Internet access and telephone service in the following buildings:

Ho Science Center

Reid Athletic Center

Case-Geyer Library

Conant House

Chapel House

100 Hamilton St.

Base Camp

Technicians will be working in each building to complete the work, which requires a physical equipment change.

We apologize for the late notice and any inconvenience. The issue was discovered this weekend and it’s best that it be addressed before work resumes Monday morning. If you notice any issues with telephone or Internet service, or if you have any questions about this work, as always, please contact the ITS Service Desk on x7111 or email us at itshelp@colgate.edu.

Best regards,

Mark Hine
ITS Project and Communications Manager

ITSInfo: Important Updates from Information Technology Services

By mark hine on September 15, 2016


We’re writing to let you know about a few changes to some of the services you use most frequently, and with a reminder on how to stay up to date on changes and improvements to services as they happen.

Colgate E-Mail Addresses

You may have already noticed that when you start a new e-mail, the list of e-mail addresses is a bit shorter. There’d been an issue where three e-mails were displayed for each person at Colgate. We’ve worked with Google and corrected the issue. Please know that the e-mail address displayed is, in fact, the correct one. The others were displayed unnecessarily.



Long Distance Telephone Codes

After consultation with our colleagues across the University, we’ve removed the requirement to enter long distance codes when making an interstate or international call. The inconvenience of this feature outweighed any benefits. You’ll no longer need to use your long distance code, nor request one for new employees.

The ITS Blog

It’s great to be “in the know” about what’s happening in ITS, but e-mails for every issue can be a bit much. We’ll always let you know by e-mail if there’s a service disruption or other problem that requires quick attention. And we’ll continue to send periodic digest-style updates like this one with highlights of service improvements and changes, but not every time. For more detail on what’s happening in ITS, we invite you to check out our blog online. http://blogs.colgate.edu/its.


Many thanks,
Steve Fabiani

Colgate ITS

ITS Info: Moodle Planned Outage June 20-23

By Dan Wheeler on June 17, 2016


Colgate’s Moodle Learning Management System (LMS) will be offline for maintenance from Mon Jun 20 at noon until Thu Jun 23 at 4:00pm.  

During this outage Moodle will be upgraded from version 2.5 to version 3.0 and hosting will be transferred from local servers to eThink Education servers.


System Changes:

  • Moodle will be upgraded to a new version, 3.0
  • The general interface (theme) of Colgate’s Moodle will have a more modern look and feel to enhance navigation and the user experience. Lambda
  • Standard logins will be changed to the Colgate CAS single-sign-on used in familiar sites such as the Portal
  • Account, course, and enrollments will be fully automated
  • File uploads will be limited to 64MB
  • Our Moodle servers will be hosted off campus with eThink Education

Not changed:

  • All courses and content on the current Moodle server will be transitioned automatically to the new v3.0 server
  • CAS logins still use your Colgate network username and password

Time Frame:

Moodle will be removed from service at 12:00pm (noon) Mon June 20. Service will be restored at 12:00pm (noon) Thu Jun 23.  


The Moodle system upgrade will continue throughout the summer as we make final configurations, add features, and adjust settings.

Affected Users:

Faculty, staff and students who use our Moodle LMS.

For more Information:

The new Moodle is documented at our new Moodle Info site at Moodle-Info.Colgate.Edu

If you have questions about this transition please contact the ITS Service Desk (see Colgate.Edu/itshelp) or contact any of the following Academic Technologies staff:

Accented Names Now Available In Banner

By mark hine on May 12, 2016

Accented Names Now Available In Banner

Colgate’s student information system (Banner) now supports the use of accent marks (diacritics). If your name includes a diacritic mark you now have the opportunity to update the spelling of your name to include the appropriate accent(s).  Employees may notify Human Resources and students may notify the Registrar’s Office to have the appropriate accented spelling of your name updated.

Names with diacritic marks will now appear properly in the online directory, in the portal, and in many other online locations. Please note that some entities, namely government and TIAA/CREF,  do not handle diacritic marks at this time so accents will not appear in those online forms or interfaces.

If you run queries out of Banner and would like to report off the name(s) with diacritics, please contact the ITS Helpline and make this request. We can show you how to build reports using names with diacritics.

Managing Diacritic Names in Banner

How to change names to hold a diacritic mark (accent mark):

  1. On the Banner form you use to enter and update names (e.g. SPAIDEN, PPAIDEN), select the person and go to the next block.
  2. Select the Alternate Identification tab.
  3. Use name type DIAC
  4. Enter the name with the diacritic mark. For instructions on how to copy & paste a special character:
    1. Windows: Use the Character Map feature found in Windows.
    2. Macintosh: Use the alternate keys function
  5. Save the change.

Please Note: Preferred first names can contain a diacritic mark in the existing Preferred First Name field and do not need to be entered in this separate location.


Five Ways to Motivate Unprepared Students in the Flipped Classroom (Apr ’16)

By Dan Wheeler on April 5, 2016

An article from  in Faculty Focus (Higher Ed Teaching Strategies from Magna Publications) (Apr 2016) isn’t strictly related to flipping (how to do you deal with unprepared students in any class?) so may provide useful information for any teacher.

Moodle Transition to v3.0 Announcement

By Dan Wheeler on April 5, 2016

Moodle Transition to  v3.0 – Message for Faculty

In June of 2016, ITS will be upgrading Moodle to version 3.0. This upgrade will provide improved functionality, as well as an enhanced look and feel of the Moodle environment. The decision to upgrade Moodle was based, in large part, on feedback and recommendations that emerged from the Faculty Moodle Satisfaction Survey conducted by the Committee on Information Technology(CIT) in 2015. Faculty satisfaction with Moodle was, for the most part positive, and the upgrade will address several of the issues identified in the survey report. Colgate will be partnering with eThink to facilitate and support this upgrade (fully managed hosting, upgrade, data migration, and testing). Additional information about the upgrade is briefly outlined below.


Key milestones for the upgrade include the following:


  • April & May 2016 – ITS planning and technical preparation.
  • June 2016 – Finalize a configuration of a test instance of Moodle v3.0
  • End June 2016 – “Go live” with upgraded site.
  • July / August 2016 – User education (faculty workshops / support resources)

What will this mean for you?

While the look and feel of Moodle 3.0 will be slightly different, the overall functionality will remain the same.  We have been working to identify and summarize those changes which we think are most relevant for Colgate faculty members. The linked document below, “Transition to Moodle 3.0” presents our analysis to date. In essence, we believe there are many positive changes yet few that change your environment negatively or dramatically.

Transition to Moodle 3.0 (Google Doc) 

Education & Support for Faculty

Faculty can anticipate a range of support opportunities prior to the start of the Fall 2016 term. Specific scheduling details about these opportunities will be made available in follow-up communications.

  • Hands-on workshops
  • 1:1 consultations
  • Self-paced tutorials
  • Documentation
  • Exploring test site


Please direct any questions or requests for additional information to our project lead for the transition to Moodle 3.0, Dan Wheeler, in Academic Technologies — via email (dwheeler@colgate.edu) or phone extension 7742.

Ongoing updates and information will be made available on the following web page:


CIO Roundtables Scheduled This Spring

By mark hine on January 25, 2016

In an effort to generate dialogue and enhance open communication, the CIO Roundtable events are held monthly as an opportunity for members of the Colgate community to engage in conversation with Colgate’s interim CIOs on a range of information technology topics. The roundtables are intended to be informal events to consider issues, ask questions and share information about the role of information technology services at Colgate. Each of these roundtable events will take place at Merrill House, and lunch will be provided to those in attendance. Please RSVP to Denise Bolognone (dbolognone@colgate.edu) if you are interested in joining us for any of these conversations.


Classroom Technology and Learning Spaces (February 24, 12:15-1:15pm @ Merrill House)

This roundtable session will provide an opportunity to explore the current and future state of classroom technologies and learning spaces at Colgate. What classroom technologies are most valuable to support teaching? Are there promising areas for experimentation? What opportunities are there to integrate learning design principles within classrooms at Colgate? Please join us to consider these and other questions, share ideas and generate some dialogue.


CyberSecurity (TBD)

Network security, information privacy and protecting an institution’s digital assets remains a vitally important set of issues for all organizations. The higher education context presents a unique set of challenges as we seek to provide flexible access to resources for collaboration and inquiry that support the teaching and learning mission, while at the same time providing security to support business operations. Please join us for this conversation to explore questions, and consider the importance of engaging in secure computing practices.

Research Computing (TBD)

Centralized support for research computing at Colgate is evolving, and there is recognition of the need for enhancing services for faculty members. This roundtable will provide the opportunity to identify key issues, consider essential questions, and explore possibilities for building capacity. What resources are currently available? What are important / emerging needs on the horizon? Please join us for this roundtable to share ideas about research computing at Colgate.

Security Awareness Month: October is National Cyber Security Awareness Month

By mark hine on September 28, 2015

October is National Cyber Security Awareness Month. Across the country, events are taking place to raise awareness and reduce the incidence of identity and data theft, financial loss and cybercrime. IT has become an integrated part of our lives. As our use of technology increases, so too does our risk.

Each week in October, Information Technology Services will be sending an email to the Colgate community with a focus on these important IT security topics:

Week 1: Using Strong Passwords & Windows Updates

Week 2: Phishing Prevention – Know Your Sender

Week 3: Two Factor Authentication

Week 4: IT Security Awareness

Please take a minute or two to read each of these as they arrive. You can also click a link above to preview these articles now.

Watch for these helpful and insightful emails each Monday in October. As always, please call the ITS Service Desk at extension 7111 with any questions or concerns or email us at itshelp@colgate.edu.