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Network Maintenance, Nov. 21st and Nov. 22nd @ 4 a.m.

By mark hine on November 18, 2016

ITS will be performing network maintenance Monday, November 21st and Tuesday, November 22nd at 4:00 a.m. each day. The work being performed is not expected to cause connectivity issues, however,  a brief slowdown in network throughput may be experienced. We appreciate your patience as we work to improve and maintain Colgate’s network infrastructure.

If you encounter any difficulties with network or phone connectivity please contact the ITS Service Desk at extension 7111, email us at itshelp@colgate.edu or stop by the ITS Service Desk. The ITS Service Desk is located on the third floor of the Case – Geyer Library (adjacent to J.B. Colgate). Professional staff are available for in person support Monday through Friday from 8 a.m. to 6 p.m.


Network Maintenance, Thursday, Nov. 17th @ 4 a.m.

By mark hine on November 16, 2016

ITS will be performing network maintenance Thursday, November 17th at 4:00 a.m. The work being performed is not expected to cause connectivity issues, however,  a brief slowdown in network throughput may be experienced. We appreciate your patience as we work to improve and maintain Colgate’s network infrastructure.

If you encounter any difficulties with network or phone connectivity please contact the ITS Service Desk at extension 7111, email us at itshelp@colgate.edu or stop by the ITS Service Desk. The ITS Service Desk is located on the third floor of the Case – Geyer Library (adjacent to J.B. Colgate). Professional staff are available for in person support Monday through Friday from 8 a.m. to 6 p.m.


Network Maintenance, Tuesday, Nov. 15th, 2016 @ 6 a.m.

By mark hine on November 14, 2016

ITS will be performing network maintenance Tuesday, November 15th at 6:00 a.m. The work being performed is not expected to cause connectivity issues, however,  a brief slowdown in network throughput may be experienced. We appreciate your patience as we work to improve and maintain Colgate’s network infrastructure.

If you encounter any difficulties with network or phone connectivity please contact the ITS Service Desk at extension 7111, email us at itshelp@colgate.edu or stop by the ITS Service Desk. The ITS Service Desk is located on the third floor of the Case – Geyer Library (adjacent to J.B. Colgate). Professional staff are available for in person support Monday through Friday from 8 a.m. to 6 p.m.


Network Maintenance, Nov. 3rd, 2016 @ 4 a.m.

By mark hine on November 2, 2016

ITS will be performing network maintenance Thursday, November 3rd between the hours of 4 a.m. and 6 a.m.  This work is part of a continuing effort to increase the speed and reliability of the campus network. Work will begin at 4 a.m. and involve restarting critical network equipment. We expect this maintenance will take 10 to 20 minutes during which you may experience intermittent network access. No prolonged service outages are expected.

If you encounter any difficulties with network or phone connectivity please contact the ITS Service Desk at extension 7111, email us at itshelp@colgate.edu or stop by the ITS Service Desk. The ITS Service Desk is located on the third floor of the Case – Geyer Library (adjacent to J.B. Colgate). Professional staff are available for in person support Monday through Friday from 8 a.m. to 6 p.m.


Network Maintenance – Nov. 1st, 2016 @ 5 a.m.

By mark hine on October 31, 2016

ITS will be performing network maintenance Tuesday, November 1st between the hours of 5 a.m. and 5:30 a.m. Work on Internet and telephone service is occurring in the following buildings:

J.B. Colgate
Case-Geyer Library
Student Health Center

While we do not anticipate any disruption, this work involves rebooting important network devices as part of a continuing infrastructure upgrade effort.  If you encounter any difficulties with network or phone connectivity please contact the ITS Service Desk at extension 7111, email us at itshelp@colgate.edu or stop by the ITS Service Desk. The ITS Service Desk is located on the third floor of the Case – Geyer Library (adjacent to J.B. Colgate). Professional staff are available for in person support Monday through Friday from 8 a.m. to 6 p.m.


Network Maintenance, Monday, October 25th @ 5 a.m.

By jgattuso on October 24, 2016

ITS will be performing network maintenance this coming Tuesday morning October 25th at 5:00 a.m. The work being performed is not expected to cause any disruption in network traffic, but if something unexpected were to occur a brief,  less than 90 second, slowdown in network throughput may be experienced.

We apologize for the late notice and any inconvenience. If you notice any issues or if you have any questions about this work, as always, please contact the ITS Service Desk on x7111 or email us at itshelp@colgate.edu.

Best regards,

John Gattuso
Technical Director of Infrastructure


Widespread Internet Outage Takes Down Popular Sites

By mark hine on October 21, 2016

Numerous popular websites have been affected by a distributed denial of service attack – an action which floods a website with massive amounts of traffic making connections difficult or impossible. LiveStream, Colgate’s live web streaming service provider, has been impacted and other services may be affected as well. Most DDoS attacks resolve quickly but due to the widespread nature of this attack, we thought you should know. A DDoS doesn’t mean a site is down, just inaccessible, so hang in there! The Internet will be right back.


Network Maintenance, Monday, October 3rd @ 5 a.m.

By mark hine on October 1, 2016

ITS will be working to solve a network problem early Monday morning. The work, planned for 5:00 AM on Monday, October 3, will cause a brief disruption – approximately 5 minutes – to Internet access and telephone service in the following buildings:

Ho Science Center

Reid Athletic Center

Case-Geyer Library

Conant House

Chapel House

100 Hamilton St.

Base Camp

Technicians will be working in each building to complete the work, which requires a physical equipment change.

We apologize for the late notice and any inconvenience. The issue was discovered this weekend and it’s best that it be addressed before work resumes Monday morning. If you notice any issues with telephone or Internet service, or if you have any questions about this work, as always, please contact the ITS Service Desk on x7111 or email us at itshelp@colgate.edu.

Best regards,

Mark Hine
ITS Project and Communications Manager


ITSInfo: Important Updates from Information Technology Services

By mark hine on September 15, 2016

Friends,

We’re writing to let you know about a few changes to some of the services you use most frequently, and with a reminder on how to stay up to date on changes and improvements to services as they happen.

Colgate E-Mail Addresses

You may have already noticed that when you start a new e-mail, the list of e-mail addresses is a bit shorter. There’d been an issue where three e-mails were displayed for each person at Colgate. We’ve worked with Google and corrected the issue. Please know that the e-mail address displayed is, in fact, the correct one. The others were displayed unnecessarily.

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Long Distance Telephone Codes

After consultation with our colleagues across the University, we’ve removed the requirement to enter long distance codes when making an interstate or international call. The inconvenience of this feature outweighed any benefits. You’ll no longer need to use your long distance code, nor request one for new employees.

The ITS Blog

It’s great to be “in the know” about what’s happening in ITS, but e-mails for every issue can be a bit much. We’ll always let you know by e-mail if there’s a service disruption or other problem that requires quick attention. And we’ll continue to send periodic digest-style updates like this one with highlights of service improvements and changes, but not every time. For more detail on what’s happening in ITS, we invite you to check out our blog online. http://blogs.colgate.edu/its.

 

Many thanks,
Steve Fabiani

VP/CIO
Colgate ITS


ITS Info: Moodle Planned Outage June 20-23

By Dan Wheeler on June 17, 2016

Overview:

Colgate’s Moodle Learning Management System (LMS) will be offline for maintenance from Mon Jun 20 at noon until Thu Jun 23 at 4:00pm.  

During this outage Moodle will be upgraded from version 2.5 to version 3.0 and hosting will be transferred from local servers to eThink Education servers.

Impact:

System Changes:

  • Moodle will be upgraded to a new version, 3.0
  • The general interface (theme) of Colgate’s Moodle will have a more modern look and feel to enhance navigation and the user experience. Lambda
  • Standard logins will be changed to the Colgate CAS single-sign-on used in familiar sites such as the Portal
  • Account, course, and enrollments will be fully automated
  • File uploads will be limited to 64MB
  • Our Moodle servers will be hosted off campus with eThink Education

Not changed:

  • All courses and content on the current Moodle server will be transitioned automatically to the new v3.0 server
  • CAS logins still use your Colgate network username and password

Time Frame:

Moodle will be removed from service at 12:00pm (noon) Mon June 20. Service will be restored at 12:00pm (noon) Thu Jun 23.  

 

The Moodle system upgrade will continue throughout the summer as we make final configurations, add features, and adjust settings.

Affected Users:

Faculty, staff and students who use our Moodle LMS.

For more Information:

The new Moodle is documented at our new Moodle Info site at Moodle-Info.Colgate.Edu

If you have questions about this transition please contact the ITS Service Desk (see Colgate.Edu/itshelp) or contact any of the following Academic Technologies staff:

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