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Google Docs Phishing Email Update

By mark hine on May 4, 2017

Yesterday our classmates and colleagues were among hundreds of thousands of Google mail users worldwide targeted by a Phishing attempt. Phishing is an attempt to convince a user to click a link or open a file that, in turn, gives another party permission to access their account.

Google and many institutional IT departments (including Colgate’s ITS) worked quickly to block this fraudulent e-mail message, but not quickly enough to prevent the early spread. At Colgate alone more than 400 people (including more than 300 students) were impacted by this problem. We were able to run a report to identify those community members affected and took steps administratively to remove any unauthorized access. ITS Support Team members are currently reaching out to every affected individual by phone or e-mail to offer assistance with changing your password, which serves as an additional precaution.

If you received the email, which purported to share a Google Doc with you, and clicked the links, it’s important that you reach out to the ITS Service Desk team (315.228.7111 or itshelp@colgate.edu) so that we can work with you to ensure your account is secure. Keep in mind that this may have also impacted your personal Gmail account as well. More information, including Google’s response and how to access Google’s Security Checkup can also be found in the ITS Blog at blogs.colgate.edu/its.

Year End Reminder

At this time of year we normally write to you to remind you to backup your most important work. As we prepare to finish our semester’s work, and finalize assignments and projects, be sure to follow one simple rule: It doesn’t exist unless it exists in three places. For your most important work, be sure to keep a backup copy either in the cloud and/or on external media like a thumb drive. For the most important work you might also occasionally print a copy at each major revision.

Thanks very much for your attention and collaboration as we work through this issue. If you have any questions or concerns, be sure to reach out to our Service Desk team any time.


Changing your online directory name

By Tim Borfitz on February 28, 2017

A new feature has been rolled out to allow you to select how your name is displayed in the online directory. Your legal last name will always display, but you now have the following options to select how your first name is displayed:

  • Preferred first name only
  • Legal first name only
  • Legal first name and your preferred first name in parenthesis

To select your preference, go My Contact Information on the portal home page and select your directory name format. The online directory will take up to two hours to reflect this change. If you do not change your preference, your legal name and your preferred first name (if one exists) will both show.


Moodle Outage – Disruption – 5-Dec-16 – Block configuration – RESOLVED

By Dan Wheeler on December 12, 2016

Moodle Outage – Disruption – Mon 5-Dec-16 –

Block configuration – RESOLVED

Issues Reported:

Starting at about 1:00pm Mon 5-Dec, multiple Moodle users reported a failure after logging into Moodle, receiving a database error message rather than a Moodle view. We were unable to determine the exact severity of the issue immediately, but did not classify the situation as critical since we received only a handful of problem reports at the Service Desk and identified dozens of successful logins during this period.

Our hosting service, eThink, turned on system debugging messages while investigating the issue. These messages were annoying but did not actually prevent users from accessing Moodle functions, however many users might not have understood that the system was still usable since in some views the messages filled a screen, displacing regular page content..

eThink reported the login problems as resolved about 1:50 p.m. and identified the cause as an error resulting from their system reconfiguration of course blocks.  

Additional block problems were identified later in the afternoon by ITS staff, with Administration and Navigation blocks missing for all users.  eThink resolved the missing blocks configuration issue at about 4:30pm. A further block issue with the course listing in the user Dashboard was finally resolved at about 5pm. No user reports were received, but we believe the issue started at about 4:00pm.

Impact:

1-2pm – Not all users were affected by the login issue (we received about 7 total reports of problems), but all were at least inconvenienced by the debugging messages.

4-4:30pm – All users were missing Navigation and Administration blocks. Course listings were misplaced in the user Dashboard.

5pm – All blocks were restored to normal locations

Status:

Resolved

Please report any further Moodle issues to the ITS Service Desk.


Network Maintenance, Nov. 21st and Nov. 22nd @ 4 a.m.

By mark hine on November 18, 2016

ITS will be performing network maintenance Monday, November 21st and Tuesday, November 22nd at 4:00 a.m. each day. The work being performed is not expected to cause connectivity issues, however,  a brief slowdown in network throughput may be experienced. We appreciate your patience as we work to improve and maintain Colgate’s network infrastructure.

If you encounter any difficulties with network or phone connectivity please contact the ITS Service Desk at extension 7111, email us at itshelp@colgate.edu or stop by the ITS Service Desk. The ITS Service Desk is located on the third floor of the Case – Geyer Library (adjacent to J.B. Colgate). Professional staff are available for in person support Monday through Friday from 8 a.m. to 6 p.m.


Network Maintenance, Thursday, Nov. 17th @ 4 a.m.

By mark hine on November 16, 2016

ITS will be performing network maintenance Thursday, November 17th at 4:00 a.m. The work being performed is not expected to cause connectivity issues, however,  a brief slowdown in network throughput may be experienced. We appreciate your patience as we work to improve and maintain Colgate’s network infrastructure.

If you encounter any difficulties with network or phone connectivity please contact the ITS Service Desk at extension 7111, email us at itshelp@colgate.edu or stop by the ITS Service Desk. The ITS Service Desk is located on the third floor of the Case – Geyer Library (adjacent to J.B. Colgate). Professional staff are available for in person support Monday through Friday from 8 a.m. to 6 p.m.


Network Maintenance, Tuesday, Nov. 15th, 2016 @ 6 a.m.

By mark hine on November 14, 2016

ITS will be performing network maintenance Tuesday, November 15th at 6:00 a.m. The work being performed is not expected to cause connectivity issues, however,  a brief slowdown in network throughput may be experienced. We appreciate your patience as we work to improve and maintain Colgate’s network infrastructure.

If you encounter any difficulties with network or phone connectivity please contact the ITS Service Desk at extension 7111, email us at itshelp@colgate.edu or stop by the ITS Service Desk. The ITS Service Desk is located on the third floor of the Case – Geyer Library (adjacent to J.B. Colgate). Professional staff are available for in person support Monday through Friday from 8 a.m. to 6 p.m.


Network Maintenance, Nov. 3rd, 2016 @ 4 a.m.

By mark hine on November 2, 2016

ITS will be performing network maintenance Thursday, November 3rd between the hours of 4 a.m. and 6 a.m.  This work is part of a continuing effort to increase the speed and reliability of the campus network. Work will begin at 4 a.m. and involve restarting critical network equipment. We expect this maintenance will take 10 to 20 minutes during which you may experience intermittent network access. No prolonged service outages are expected.

If you encounter any difficulties with network or phone connectivity please contact the ITS Service Desk at extension 7111, email us at itshelp@colgate.edu or stop by the ITS Service Desk. The ITS Service Desk is located on the third floor of the Case – Geyer Library (adjacent to J.B. Colgate). Professional staff are available for in person support Monday through Friday from 8 a.m. to 6 p.m.


Network Maintenance – Nov. 1st, 2016 @ 5 a.m.

By mark hine on October 31, 2016

ITS will be performing network maintenance Tuesday, November 1st between the hours of 5 a.m. and 5:30 a.m. Work on Internet and telephone service is occurring in the following buildings:

J.B. Colgate
Case-Geyer Library
Student Health Center

While we do not anticipate any disruption, this work involves rebooting important network devices as part of a continuing infrastructure upgrade effort.  If you encounter any difficulties with network or phone connectivity please contact the ITS Service Desk at extension 7111, email us at itshelp@colgate.edu or stop by the ITS Service Desk. The ITS Service Desk is located on the third floor of the Case – Geyer Library (adjacent to J.B. Colgate). Professional staff are available for in person support Monday through Friday from 8 a.m. to 6 p.m.


Network Maintenance, Monday, October 25th @ 5 a.m.

By jgattuso on October 24, 2016

ITS will be performing network maintenance this coming Tuesday morning October 25th at 5:00 a.m. The work being performed is not expected to cause any disruption in network traffic, but if something unexpected were to occur a brief,  less than 90 second, slowdown in network throughput may be experienced.

We apologize for the late notice and any inconvenience. If you notice any issues or if you have any questions about this work, as always, please contact the ITS Service Desk on x7111 or email us at itshelp@colgate.edu.

Best regards,

John Gattuso
Technical Director of Infrastructure


Widespread Internet Outage Takes Down Popular Sites

By mark hine on October 21, 2016

Numerous popular websites have been affected by a distributed denial of service attack – an action which floods a website with massive amounts of traffic making connections difficult or impossible. LiveStream, Colgate’s live web streaming service provider, has been impacted and other services may be affected as well. Most DDoS attacks resolve quickly but due to the widespread nature of this attack, we thought you should know. A DDoS doesn’t mean a site is down, just inaccessible, so hang in there! The Internet will be right back.

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