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Updated Faculty and Staff E-mail Policy

By Kevin Lynch on May 20, 2014

This announcement was originally sent to campus via a campus distributions e-mail message.

We are writing to inform you of recent updates to Colgate’s e-mail policy for all colgate.edu accounts. Colgate University provides an e-mail system for students, faculty, staff, alumni and others to facilitate communication related to academic, administrative, and community engagement matters. E-mail is an official means of communication for the university, and users are responsible for communications via this system.

Although the University does not recommend personal use, it recognizes and permits limited personal use of the colgate.edu e-mail domain (and its subdomains). This personal use does not acquire a right of privacy for communications transmitted or stored using University electronic information resources. Users should keep in mind that your colgate.edu account will be disabled upon your last day of employment. The ITS Acceptable Use Policy applies to all use of Colgate e-mail.

You should familiarize yourself with the updated e-mail policy in the staff handbook. In addition, Colgate has implemented a Stewardship and Custodianship of E-mail policy.

This policy provides clear guidance for circumstances in which access to or disclosure of individual e-mail may be granted to authorized university officials. Access or disclosure of e-mail may be granted, in accordance with policy, in the following cases: a health or safety emergency; in response to a legal matter; as part of an internal investigation involving a breach of policy; an immediate need to continue a critical and time–sensitive business process; to provide business continuity in the event of a death or departure. The Policy insures an appropriate level of oversight, control, and accountability for such actions.

Kevin P. Lynch, chief information officer
Lori S. Chlad, AVP for human resources


ITSAlerts: Moodle Service Outage Thu 5/2 (RESTORED)

By Dan Wheeler on May 3, 2013

Overview:

Starting at approximately 12:30 PM the Moodle server began experiencing significant performance issues. As a result most users were not able to connect to Moodle or use it in any reasonable fashion. Moodle service was restored at about 3:30pm. We are continuing to investigate the cause to ensure that Moodle remains available for our users. We appreciate your patience and apologize for the interruption.

As part of the restoration of services we doubled the Moodle server memory, but we have yet to identify the exact cause of the disruption. We are monitoring Moodle services very closely as the semester nears its end.

Impact:

Access to Moodle was impeded and most users were unable to connect or experienced extremely slow response times.

Time Frame:

ITS staff was automatically notified at 12:30PM by server monitoring software that Moodle performance was being negatively impacted. Full services were restored at about 3:30pm.

Affected Users:

All Moodle users were impacted.

For More Information:

Email dwheeler@colgate.edu or mhine@colgate.edu for more information about this outage.