Overview:
Beginning at approximately 1:17 PM today, July 22nd, 2013, Colgate’s network experienced a system-wide outage, affecting Internet access, local network access and phone access. Colgate’s phone system is network based and therefore affected by large scale network outages. The cause of this outage is still being investigated. More details will be provided as they become available. Services have been restored to the majority of users. If you continue to experience network or phone issues, and can do so, please call the ITS Helpline at 315.228.7111 and report it.
Impact:
This outage impacted most network and phone system users. Some phone connectivity issues remain. We are working diligently to restore phone service as soon as possible.
Time Frame:
The outage began at approximately 1:17 PM. As of 3:15PM service has been restored to most users.
Affected Users:
Users of Colgate’s network and phone system were adversely affected by this outage.
Things You Can Do:
In the event of an emergency, users are asked to use their cell phones to place urgent calls. For
More Information: Contact the ITS Helpline at itshelp@colgate.edu or call 315.228.7111.